Refund Policy
NorAlert Refund Policy
We want a NorAlert order to be useful and straightforward. If an item is not right for you, email [email protected] within 30 days of delivery before returning it.
Cancellation & Processing Time
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Order Cancellation:
You are permitted to submit an order‑cancellation request within 24 hours after checkout, provided your parcel has not yet been dispatched. Cancellations submitted within this window before shipment will qualify for a complete money‑back refund.
Once your purchase enters shipping preparation or has left our facility, cancellation is no longer possible. -
Order Processing:
All orders will get handled and dispatched within 48 hours (2 business days) once payment gets confirmed. A dispatch confirmation email containing tracking details will be sent to you after goods ship out.
Return Time Limit
When a return can be requested
Items should be unused, in original condition, and accompanied by the original packaging where practical. Please include your order number so we can locate the purchase.
Start with our support team
Tell us which item you want to return and why. We will review the request and provide return instructions. Please do not send anything back before receiving those instructions.
Damaged or incorrect items
If your parcel arrives damaged or contains the wrong item, contact us promptly with photos of the item, packaging, and shipping label. We will investigate and discuss an appropriate replacement, store solution, or refund.
Refund timing and costs
After an approved return reaches us and is reviewed, the refund is sent to the original payment method. Original shipping and return shipping are generally non-refundable unless the item was defective, damaged, sent in error, or the law requires otherwise. Banks or payment providers may need additional processing time.
Items that may be excluded
Hygiene-sensitive, personalized, and final-sale items may not be eligible for return. If a parcel is lost or damaged in transit, contact us promptly so we can review the carrier record.
Questions
Email [email protected] before sending a return.